Cat Noir Panther 'Orange Savanna' Drawstring bag
We work with really efficient partners, but as all goods are custom made or custom printed, fulfillment (making/printing) may take between 5-7 business days. Shipping times are calculated on top of that and Domestic and International will vary.
So based on standard shipping you might expect to receive your goods between 10-14 business days after ordering.
Of course we always try and speed up delivery times as much as possible and your goods may arrive sooner - custom shoes for instance, are automatically shipped via expedited DHL or Fedex delivery - but we do want to set realistic expectations :)
USA: Flat Rates for Standard Delivery 3-5 business days after fulfillment
- International: Flat Rates for Standard Delivery 10-15 days after fulfillment
- Your Items may arrive in separate packages and times, as they may be shipped from different facilities.
We will use the best live rates available at the time.
Customs and Duty:
Customs varies from jurisdiction to jurisdiction, but in a nutshell, it’s the agency or authority that sets and collects customs duties, as well as keeps an eye on the flow of goods in and out of the country.
Customs and import duties are applied once merchandise reaches its country of destination and are payable by the customer. We can neither predict nor control this I'm afraid.
We soooo want you to be happy and to come back to Casa Catnip again and again – and bring your family and friends too.
That means we want you to feel confident about buying from us.
We have a pretty straightforward return policy.
We accept returns on most items and will refund the cost of goods (excluding shipping costs) if received in their original condition and packaging within 15 days of delivery. Customers are responsible for any return shipping costs.
Because the majority of our products are created exclusively for you - made on demand - and aren't re-sellable, we kindly ask that you take extra care when ordering to double-check sizing charts and making sure you’ve ordered the correct size.
Of course if there’s anything wrong with the quality of the product, the design or with delivery, drop us an email (hello@casacatnip) within 30 days and we’ll get right back to you to resolve any issues.
To keep everything super-simple and streamlined we don’t offer exchanges. If you're not happy with your product, please return it to us using the process outlined above, and then if you wish, place a new order.
Please don’t hesitate to contact us at any time if there’s anything you’re uncertain about: email@example.com
Please take a moment to review the sizing charts for our custom shoes. There are different charts for different styles, so please make sure you are checking the right one :)